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Help + Support

Refund Policy

Thank you for choosing our customizable sweater service at ɧéllènstellå. 

We are committed to providing you with high-quality products and services tailored to your preferences. 

Please read our refund policy carefully before making a purchase.

Refund Exclusion

Due to the personalized and customized nature of our products, we regret to inform you that we do not offer refunds for any purchases made through our customizable sweater service. Once an order is placed and payment is received, it is considered final.

Cancellation Policy

We understand that circumstances may change, and you might wish to cancel your order. However, please note that once an order is placed, it cannot be canceled or refunded. We begin processing orders immediately to ensure prompt delivery.

Defective or Damaged Items

In the rare event that you receive a defective or damaged sweater, please contact our customer support team within 7 days of receiving your order. We will promptly review your case and, if applicable, provide a replacement or address the issue to your satisfaction.

Contact Us

If you have any questions or concerns regarding our refund policy or any other aspects of our service, please do not hesitate to contact our customer support team at [email protected].

By placing an order with us, you acknowledge and accept our refund policy as stated above.

Send a Message

If you have any questions or concerns regarding our refund policy or any other aspects of our service, please do not hesitate to contact our customer support team by filling out the form bellow or sending an email to [email protected].

By placing an order with us, you acknowledge and accept our refund policy.

Thank you for choosing ɧéllènstellå. We appreciate your trust in our customizable sweater service.

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